ABOUT XDC
People Make the Difference
XDC combines technology, strategy, and personal connection to help dealerships create better customer experiences and capture more opportunities. From lead capture and automated nurturing to direct mail, sales events, and live outreach, our services work together to keep customers engaged and move your business forward.
The people behind those services make it happen. Our BDC agents, Client Success professionals, and campaign and technology specialists learn your business, coordinate your campaigns, and give every customer interaction the attention it deserves. Our live agents are 100% U.S.-based, bringing thoughtful, personal support to your customer conversations.
Founded in 2022, XDC brought together complementary expertise, technology, and teams through the acquisition of eDealer. As our capabilities grow, our commitment stays the same: understand your goals, represent your brand with care, and become an extension of your dealership.
Meet the Team
Behind every XDC service is a team invested in your dealership’s success. From campaign strategy and technology to customer outreach and ongoing support, we learn your business and bring care, creativity, and a personal touch to everything we do.
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Jonathan Thompson
CEO / Managing Partner | Since '22
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Jessica Soto
Client Experience Coordinator | Since '26
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Michael Olivares
Client Experience
Coach | Since '25
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Terry McSpadden
Chief Revenue Officer / Managing Partner | Since '23
Cory Rogers
Client Experience Coordinator | Since '26
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Shen Sing
Business Center Product Specialist | Since '25
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Rick Jungkuntz
Director of Client Success | Since '25
David Musso
Business Center Team Lead | Since '25
Sindy Amparo
Client Experience Lead
Coach | Since '24
Randy Victoria
Client Experience Coach | Since '23
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Angel Cuevas
Business Center Product Specialist | Since '25
Experience Ninja
Ninja Warrior | Since '22
The XDC Difference
Real People Picking Up
Every conversation is handled by a person who is there to listen, help, and represent your business well.
100% U.S.-Based Agents
Our 100% U.S.-based team provides the communication, familiarity, and personal connection your customers expect when they call your business.
Experts on Your Brand
We learn your business, understand your customers, and represent your brand like an extension of your team.
Capture More Opportunities
We turn customer conversations into appointments, leads, sales, and loyal relationships.