Unlocking more revenue from the customers you already have.
Samurai is XDC’s Automated Data Mining & Customer Reactivation Platform designed to help dealerships generate more qualified sales and service opportunities from the customer database they already have. It continuously analyzes dealership sales and service data to identify hidden opportunities, activate customers through multiple communication channels, and help convert those opportunities into appointments through live engagement.
Most dealerships have thousands of existing customers sitting in their database with untapped sales, service, equity, trade, and retention opportunities. Samurai is designed to continuously identify and activate those opportunities, helping dealerships generate more appointments and revenue without relying solely on acquiring new customers.
You Need Samurai if...
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You want more sales and service opportunities without relying solely on new customer acquisition
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Your dealership has a large customer database but isn’t actively mining it for opportunities
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You’re missing trade cycle, positive equity, and expiring lease opportunities
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You’re losing customers who no longer service with your dealership
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Your team doesn’t have the time or resources to manually mine your CRM
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You want more than email-only customer reactivation and marketing
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You want to turn service customers into qualified sales opportunities
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All of the above
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Continuous Opportunity Identification
Samurai continuously identifies opportunities across trade cycles, positive equity, expiring leases, lost service, service lane opportunities, ownership lifecycle, and buying signals.
Omnichannel Customer Engagement
Samurai engages customers through live phone calls, text messaging, email campaigns, personalized landing pages, and optional direct mail.
Live Appointment Conversion
Trained live appointment specialists help convert qualified opportunities into scheduled appointments.
Samurai Service Lane Equity Intelligence™
Samurai analyzes the next three days of scheduled service appointments to identify customers in a favorable equity position so sales teams can proactively schedule consultations.
Interactive Customer Experience
Personalized landing pages give customers access to trade values, shop-by-payment options, inventory browsing, upgrade opportunities, and appointment requests.
On-Demand Campaign Library
Samurai provides campaigns for unsold prospects, acquisition, aged inventory, trade cycle, and lost service.
