More Than Lead Follow-Up. Complete Lead Management.
XDC Live BDC Agents help dealerships keep leads engaged and turn conversations into appointments. Our trained, U.S.-based agents work directly in your CRM, handling follow-up tasks, live outbound calls, customer responses, texts, and emails. Every interaction is documented to keep your pipeline organized and your dealership informed.
When your salespeople are helping customers in the showroom, follow-up can slip through the cracks. BDC staffing, turnover, and daily oversight add even more pressure. XDC provides dedicated support that works your CRM every day as an extension of your dealership—giving customers consistent, personal attention and helping your sales team move opportunities forward.
You Need Live BDC Agents if...
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You have leads sitting in your CRM that aren't receiving consistent follow-up
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Your sales team doesn't have the time or bandwidth to work every lead
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Your dealership struggles with BDC staffing, turnover, or accountability
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Your CRM tasks are inconsistent, incomplete, or difficult to manage
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Leads are aging or being abandoned before they're ready to buy
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You want professional follow-up across calls, texts, emails, and CRM tasks
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You want more appointments without adding additional internal staff
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All of the above
What Makes
Live BDC Agents Different
Instead of simply making calls or providing another source of lead follow-up, XDC manages the customer opportunity from inside your CRM. Our trained U.S.-based agents work as an extension of your dealership, managing leads every day, communicating with your team in real time, and consistently moving opportunities toward the next step.
Provides Consistent Human Follow-Up
Professional U.S.-based agents make live calls, respond to customers, send texts and emails, and provide the consistent follow-up needed to keep leads engaged.
Works Open-to-Close, Six Days a Week
XDC provides dedicated coverage aligned with dealership operating hours, giving your team additional capacity without the burden of recruiting, training, and managing additional internal staff.
Converts Leads Into Appointments
Agents qualify customer interest, answer questions, handle objections, confirm appointments, recover missed appointments, and move qualified opportunities toward a scheduled appointment.
Keeps Your Team Connected in Real Time
Dedicated communication with dealership personnel allows XDC to provide hot lead notifications, coordinate warm transfers, escalate priority opportunities, and support vehicle, pricing, and appointment conversations.
Manages More Than Sales Leads
XDC can support sales, service, retention, trade cycle, equity, and other dealership opportunities, helping your team maximize the value of every customer interaction.
Provides Accountability & Visibility
CRM documentation, performance reporting, quality assurance, and ongoing optimization give dealership leadership visibility into follow-up activity, contact rates, appointment performance, and pipeline health.
Purpose-Built for Automotive Dealerships
XDC agents are trained to work within dealership processes and communicate with customers in a way that feels like an extension of your sales and BDC team.
